Effective Date: 3rd September 2024
At Paymate Global, we prioritize your privacy and are committed to protecting your personal and financial information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services. It also details our IT, Data, Security, and Privacy practices.
Personal Information: We collect personal information such as your name, email address, phone number, and identification documents when you sign up for our services.
Financial Information: We collect financial information such as bank account details, transaction history, and payment details to facilitate money transfers.
Usage Data: We collect information about how you interact with our website and app, including IP addresses, browser types, and device information.
Cookies: We use cookies and similar tracking technologies to enhance your user experience.
Service Delivery: To process transactions, verify your identity, and provide customer support.
Communication: To communicate with you about your account, updates, and promotional offers.
Security: To monitor and ensure the security of our systems and your data.
Legal Compliance: To comply with legal obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
Encryption: All sensitive information, including personal and financial data, is encrypted using industry-standard encryption protocols.
Access Control: Access to personal and financial information is restricted to authorized personnel only, who are bound by strict confidentiality agreements.
Regular Audits: We perform regular security audits to identify and address potential vulnerabilities in our systems.
Incident Response: In the event of a data breach, we have an incident response plan in place to mitigate the impact and notify affected users promptly.
System Monitoring: Our IT infrastructure is continuously monitored for unusual activity and potential threats.
Firewalls and Antivirus: We use advanced firewall and antivirus solutions to protect our systems from external threats.
Software Updates: We regularly update our software and systems to patch security vulnerabilities and improve performance.
Backup and Recovery: Regular backups are conducted to ensure data integrity and availability in case of system failure or disaster.
Data Minimization: We only collect the data necessary for providing our services and fulfilling legal obligations.
Anonymization: Where possible, personal data is anonymized to reduce the risk of identification in case of unauthorized access.
Data Retention: Personal and financial data is retained only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal requirements.
Third-Party Sharing: We do not sell, trade, or rent your personal information to third parties. Information may be shared with third-party service providers only as required to facilitate our services (e.g., payment processors, identity verification services) and under strict data protection agreements.
Access: You have the right to access the personal information we hold about you and request a copy of it.
Correction: You have the right to request the correction of inaccurate or incomplete personal information.
Deletion: You have the right to request the deletion of your personal information, subject to legal retention requirements.
Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
Data Portability: You have the right to request the transfer of your personal information to another service provider.
We may update this Privacy Policy from time to time. Any changes will be communicated to you through email or a notice on our website. The updated policy will be effective immediately upon posting.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Paymate Global
Email: support@paymateglobal.com
Phone: +255622420990
Address: Dar Es Salaam, District ILALA CBD, Ward Gerezani, Postal code 11107, Lindi Street, Plot number 6, Block number 5, House number 82
By using Paymate Global's services, you consent to the terms outlined in this Privacy Policy.